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HOW TO RETURN

At 7seekers, we strive to ensure all customers receive their orders in excellent condition. If you encounter any issues, please review our return guidelines below.

1. Eligibility for Returns

We only accept returns under the following conditions:

Item is damaged upon arrival
Item is defective
Wrong item was sent

To be eligible:

The item must be unused and in its original sealed condition
The request must be made within 48 hours of receiving the parcel
Proof (photos/videos) must be provided

2. Non-Returnable Items

Products opened during livestream sessions
Any opened or tampered sealed products
Change of mind purchases
Minor packaging imperfections (e.g., small dents or shrink wrap wear)

Due to the nature of trading card products, pull rates and card outcomes are random and not grounds for return.

3. Return Process

Contact us via email at official7seekers@gmail.com
Provide your order number and issue details
Attach clear photos or videos as proof
Wait for our confirmation and return instructions

Do not send items back without prior approval, as they may not be accepted.

4. Return Shipping

If the return is due to our error (wrong/damaged item), we will cover return shipping costs
Otherwise, return shipping costs are the responsibility of the customer

5. Inspection & Resolution

Once we receive your returned item:

We will inspect the item within 3–5 business days
If approved, we will offer:
- Replacement (if available), or
- Refund to the original payment method

6. Refund Timeline

Approved refunds will typically be processed within 5–10 business days, depending on your payment provider.

7. Important Notes

All livestream sales are final once opened
We reserve the right to reject returns that do not meet our policy
Customers are advised to record unboxing upon receiving parcels for proof purposes

8. Contact Us

For any return requests or questions:

7seekers
Email: official7seekers@gmail.com
Phone: +6017-3320851