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REFUND POLICY

Last Updated: March 2026

At 7seekers, all approved refunds are issued in the form of 7coins (store credit), where:

1 7coin = RM1 (Malaysian Ringgit)

By completing a purchase on our website or participating in our livestream services, you acknowledge and agree that any approved refunds will be issued solely in 7coins and not in cash, bank transfer, or original payment method.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

Item is damaged upon arrival
Item is defective
Incorrect item was delivered

To qualify:

You must notify us within 48 hours of receiving your order
You must provide valid proof (photos/videos)
The item must remain unused and in original sealed condition (if applicable)

2. Non-Refundable Cases

All livestream orders are final once opened
Opened or tampered sealed products
Change of mind purchases
Unsuccessful or low-value card pulls
Minor packaging imperfections

Due to the nature of trading card products, all outcomes are random and not eligible for refunds.

3. Refund Method (7coins)

All approved refunds will be credited in 7coins
7coins can be used for future purchases on the 7seekers platform
7coins are non-transferable and not redeemable for cash

4. Refund Process

Submit a request via email at [Insert Email]
Provide your order number and supporting evidence
Wait for our review and approval
If approved, 7coins will be credited to your account

5. Processing Time

Refunds in 7coins are typically processed within 3–5 business days after approval.

6. Partial Refunds

In certain cases, partial refunds in 7coins may be granted depending on the condition of the returned item or specific circumstances.

7. Abuse & Fraud Prevention

7seekers reserves the right to:

Reject refund requests suspected of abuse or fraud
Suspend accounts engaging in suspicious activity
Request additional verification before approving refunds

8. Final Decision

All refund decisions made by 7seekers are final.

9. Contact Us

For refund-related inquiries:

7seekers
Email: official7seekers@gmail.com
Phone: +6017-3320851